Sales Policy for Shinetopin

Effective Date: November 27, 2024

At Shinetopin, we are dedicated to offering our customers exceptional art pieces at competitive prices, along with a hassle-free shopping experience. By placing an order with us, you agree to the terms and conditions outlined in this Sales Policy. Please take a moment to read through our policies, as they are designed to provide clarity and ensure a smooth transaction for both you and us.

1. Product Information

Each artwork on our website is described with the utmost detail, including high-resolution images, dimensions, material descriptions, and artist information (where applicable). We make every effort to ensure that the images and descriptions accurately reflect the product’s appearance and characteristics. However, due to variations in lighting, screen resolutions, and monitor settings, actual colors may differ slightly from the online images. We encourage customers to contact us for further clarification if needed.

2. Pricing

Prices listed on our website are in US dollars and may be subject to change. Shinetopin reserves the right to modify prices at any time without prior notice. All prices are exclusive of taxes, shipping fees, or other charges unless otherwise stated during checkout.

3. Ordering Process

To place an order on our website, simply browse through our collection, select your desired artwork, and add it to your cart. When you’re ready to complete your purchase, proceed to the checkout where you can provide payment and shipping details. Shinetopin accepts a variety of secure payment methods, including credit/debit cards, PayPal, and other popular online payment solutions.

By placing an order, you acknowledge that you are entering into a contract with Shinetopin and agree to all terms and conditions outlined here. You will receive an order confirmation email with details of your purchase once the transaction has been successfully processed.

4. Payment Methods

We accept the following payment methods:

  • Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal and other secure online payment gateways.

All payments are processed through secure encryption technology to ensure the safety and privacy of your information.

5. Shipping & Delivery

Shinetopin ships internationally and offers a range of shipping options to meet your needs. Shipping costs will be calculated based on your location, the size of the order, and the shipping method selected during checkout.

  • Domestic Shipping: Orders within the United States will typically ship within 3-5 business days after payment is processed. Delivery times vary depending on the shipping method chosen, ranging from 5-7 business days for standard shipping to 1-3 business days for expedited shipping.
  • International Shipping: For international orders, delivery times will vary depending on the destination country. Please note that customs duties, taxes, and fees may apply for international orders and are the responsibility of the buyer.

We take great care in packaging our products to ensure they arrive safely at your door. If your order is damaged during transit, please contact us immediately so that we can resolve the issue.

6. Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your artwork, we offer a return or exchange policy under the following conditions:

  • Return Period: You may return your artwork within 30 days from the date of receipt for a full refund or exchange.
  • Condition of Items: Returned items must be in their original condition, including packaging, with no signs of damage or wear.
  • Return Process: To initiate a return, please contact our customer service team at info@shinetopin.com or call our hotline at (936) 858-3532. Our team will guide you through the return process and provide you with return instructions.

Note: Shipping charges are non-refundable. Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

7. Cancellations

If you need to cancel your order, please contact us immediately. Orders can be canceled at any time before they are shipped. Once an order is in the shipping process, it cannot be canceled, but you may return the item once it has been received.

8. Customer Support

At Shinetopin, we pride ourselves on providing excellent customer service. If you have any questions or concerns regarding your order, our products, or anything else, our support team is here to help. You can reach us via the following methods:

Our customer support team is available Monday to Friday from 9 AM to 6 PM CST.

9. Privacy & Security

We respect your privacy and are committed to protecting your personal information. Shinetopin uses secure encryption technologies to safeguard your data. We will never share your personal information with third parties without your consent, except where required by law or necessary for the fulfillment of your order.

For more details on how we collect, store, and process your information, please review our Privacy Policy on our website.

10. Limitation of Liability

While Shinetopin takes every effort to ensure the accuracy of product information and the safety of our website, we cannot be held liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our liability is limited to the value of the product purchased.

11. Changes to the Sales Policy

Shinetopin reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We recommend reviewing this policy periodically to stay informed of any changes.

12. Governing Law

This Sales Policy is governed by the laws of the state of Texas, United States. By placing an order with Shinetopin, you agree to submit to the jurisdiction of the courts located in Alto, Texas for any legal disputes.

Thank you for choosing Shinetopin. We are dedicated to bringing you beautiful artwork and providing an exceptional shopping experience.